Assistant Manager Complaint, The Assistant Director of Complaint Management is responsible for managing and resolving customer complaints in a timely and efficient manner. The role involves investigating issues, coordinating relevant departments and ensuring that customers receive accurate information and satisfactory solutions.
As Assistant Director of Complaint Management, you will be responsible for managing customer complaints, analyzing complaint data and collaborating with relevant teams to ensure timely resolution.
You will play a key role in improving customer satisfaction and developing strategies to improve the overall experience. Your expertise in handling complaints will help strengthen customer relationships and drive operational excellence. At UBL United Bank Limited, we strive for excellence in customer service and are committed to effectively addressing customer concerns.
We are looking for a motivated and organized Assistant Complaints Manager to join our team in 2024. This role is essentialto ensure timely resolution of customer complaints and improve our service.nt in 2024!United Bank Limited (UBL) is the leading banking and financial services sector in Pakistan. With a customer base of over 4 million customers, the bank has Pakistan’s largest network of over 44,000 customer contact points, including over 1,400 branches and over 1,100 ATMs. UBL is present in four continents.
The bank is a pioneer in branchless banking with its UBL Omni platform. Customers worldwide have access to 24/7 banking services through UBL global online banking. UBL was awarded “Pakistan’s Best Bank for Corporate Finance and Capital Market Development” at the Pakistan Banking Awards 2017.
Apply Now Assistant Manager Complaint Management 2024 Details
| Organization Name | UBL – United Bank Limited |
| Place of Posting | All Pakistan |
| Job Category | Bank Jobs |
| Total Seats | 500+ |
| Employment Type | Full Time |
Apply Now Assistant Manager Complaint Management 2024 Key Responsibilities
- Ensure complaints are raised and resolved effectively within defined service standards.
- Timely transmission and followup of complaints to respective business owners to close complaints within defined service standards.
- Ensure all resolutions are evaluated and communicated to customers in a timely manner.
- Investigate the root cause of complaints in coordination with internal departments.
- Maintain accurate and detailed records of all complaints, action taken and final resolutions.
- Provide complaint/MIS reports to relevant teams and other stakeholders of the bank for timely resolution of complaints.
- Also ensure delivery of periodic/ondemand reports in a timely mannerBachelor’s degree in business, customer service or related field.
- Proven experience in a complaints handling or customer service role.
- Strong communication, problem solving and conflict resolution skills.
- Ability to work cross-functionally with different teams to solve problems.
- Excellent organizational skills and attention to detail. Mastery of customer service and complaint tracking systems.
- Ability to analyze data and provide actionable insights.
Apply Now Assistant Manager Complaint Management 2024 Qualifications
- Bachelor’s degree in business, customer service or related field.
- Proven experience in a complaints handling or customer service role.
- Strong communication, problem solving and conflict resolution skills.
- Ability to work cross-functionally with different teams to solve problems.
- Excellent organizational skills and attention to detail. Mastery of customer service and complaint tracking systems.
- Ability to analyze data and provide actionable insights.
What We Offer
- Competitive salary and benefits.
- Opportunities for growth and career development.
- A supportive and collaborative work environment focused on customer service excellence.
- The opportunity to have a direct impact on customer satisfaction and service quality.
Why Join Us?
At UBL – United Bank Limited, we believe in creating a positive experience for every customer. As Assistant Manager Complaint, I play a key role in ensuring that our customers’ voices are heard and their concerns are addressed. Join us to drive operational excellence and help create a stronger and more responsive customer service team in 2024.
How to Apply
Interested candidates can apply now by submitting their CV and a cover letter outlining their relevant experience. Assistant Manager Complaint,Don’t miss this opportunity to be part of a team dedicated to improving the customer experience. Apply now and help shape the future of claims management in 2024!